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Refund Policy

Last updated: April 14, 2026

1. Overview

Career Copilot operates on a credit-based system. This Refund Policy outlines the conditions under which refunds may be issued for purchased credits.

2. Credit Purchases

Credits are digital goods purchased to use premium Career Copilot features such as ATS scoring, resume tailoring, and interview preparation. Once credits are added to your wallet, they are available for immediate use.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Duplicate Charges: If you were charged multiple times for the same purchase due to a technical error.
  • Service Failure: If a credit was deducted but the service failed to deliver results (e.g., ATS score was not generated due to a server error).
  • Unauthorized Purchase: If credits were purchased without your authorization, subject to verification.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Credits that have already been consumed (used for ATS scoring, resume tailoring, etc.).
  • Dissatisfaction with AI-generated results — as noted in our Terms of Service, AI output is suggestive and may not guarantee specific outcomes.
  • Change of mind after a successful purchase of unused credits beyond the 7-day window.
  • Promotional or complimentary credits given at sign-up or during campaigns.

5. Refund Window

Refund requests for unused credits must be made within 7 days of purchase. After 7 days, unused credits remain in your wallet but are non-refundable.

6. How to Request a Refund

To request a refund, please contact us through our Contact Us page or email hello@careercopilot.in with the following details:

  • Your registered email address.
  • Date and amount of purchase.
  • Reason for the refund request.
  • Transaction ID or payment receipt (if available).

7. Refund Processing

Approved refunds will be processed within 5–10 business days and credited back to the original payment method. You will receive an email confirmation once the refund has been initiated.

8. Disputes

If you believe a refund was wrongfully denied, you may escalate the matter by emailing hello@careercopilot.in with the subject line "Refund Dispute". We aim to resolve all disputes within 15 business days.

9. Changes to This Policy

We reserve the right to update this Refund Policy. Any changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.